Udha e Shkronjave
The Vithkuq to Voskopojë trail offers a breathtaking journey through the heart of Albania's stu...
The Vithkuq to Voskopojë trail offers a breathtaking journey through the heart of Albania's stu...
Take a relaxing evening boat ride from Vlorë as the sun sets behind the Karaburun Peninsula. En...
Sarande, known as the "Pearl of the Albanian Riviera," is a stunning coastal city that offers an i...
Winter in Tirana might not be the peak tourist season, but it's arguably one of the best times to...
Join the Ultimate Music Experience! Experience three days of incredible music featuring top interna...
At DETI.AL, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on bookings made through deti.al.
Please read this policy carefully before making a booking. By proceeding with a reservation, you acknowledge and agree to these refund terms.
Refund eligibility depends on several factors, including:
All refund requests must be submitted in writing via email to info@deti.al with your booking reference number.
Standard Refund Terms for Travel Marketplace:
Note: Specific terms may vary by booking. Always check your booking confirmation for exact refund terms.
Standard Refund Terms for Car Rental:
Note: Specific terms may vary by booking. Always check your booking confirmation for exact refund terms.
Standard Refund Terms for Tours & Activities:
Note: Specific terms may vary by booking. Always check your booking confirmation for exact refund terms.
Standard Refund Terms for Transfers:
Note: Specific terms may vary by booking. Always check your booking confirmation for exact refund terms.
Standard Refund Terms for Bike Rental:
Note: Specific terms may vary by booking. Always check your booking confirmation for exact refund terms.
Some bookings are marked as "Non-Refundable" and are typically offered at a discounted rate. These bookings:
Please choose carefully when booking non-refundable options.
Approved refunds will be processed using the same payment method used for the original booking:
Please note that we cannot control how quickly your bank or payment provider processes the refund once it has been issued from our side.
Refunds are issued in the original currency (€) of the transaction. If your bank account or credit card is in a different currency, your bank's exchange rate will apply, and exchange rate fluctuations may affect the final amount you receive.
If we cancel a service due to severe weather conditions or safety concerns:
If DETI.AL cancels your booking for any reason (e.g., vehicle unavailability, operational issues):
If you need to cancel due to a medical emergency:
In cases of force majeure (natural disasters, pandemics, government travel restrictions, civil unrest, etc.):
In certain situations, partial refunds may be issued:
The refund amount will be calculated based on the extent of the issue and will be determined at our sole discretion.
Refunds will NOT be issued in the following cases:
In some cases, instead of a monetary refund, we may offer:
Credit vouchers are typically valid for 12 months from the date of issue and cannot be exchanged for cash.
If you have a complaint or dispute regarding a refund:
If we cannot resolve your complaint internally, you may escalate the matter through appropriate consumer protection channels or dispute resolution services in .
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The refund terms applicable to your booking are those in effect at the time of booking, not at the time of cancellation.
For refund requests, questions, or concerns, please contact us:
DETI.AL
Refund Requests:
info@deti.al
+355 69 111 2222
deti.al
Please include in your refund request: