Terms of Use

Last Updated: October 23, 2025

Effective Date: October 23, 2025

1. Company Information

Company Name: DETI.AL
Website: deti.al
Email: info@deti.al
Phone: +355 69 111 2222
Address: Rruga Ibrahim Rugova, Tirana 1001, Albania, , ,

2. Services Provided

We offer the following services through our platform:

• Travel Marketplace
• Car Rental
• Tours & Activities
• Transfers
• Bike Rental

All bookings, reservations, and rentals are subject to availability and confirmation.

3. User Eligibility

To use our services, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction)
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during booking
• Possess a valid payment method

For certain services (such as car or bike rentals), additional requirements may apply, including possession of a valid driver's license.

4. Booking and Reservations

4.1 Making a Booking

When you make a booking through our website, you are making an offer to purchase our services. We reserve the right to accept or decline your booking at our discretion. Once your booking is confirmed, a binding contract is formed between you and DETI.AL.

4.2 Booking Confirmation

You will receive a booking confirmation via email containing details of your reservation, including:

• Booking reference number
• Service details (dates, times, location)
• Total cost and payment details
• Cancellation policy
• Contact information

Please review your confirmation carefully and contact us immediately if any details are incorrect.

4.3 Accuracy of Information

You are responsible for ensuring that all information provided during booking (including personal details, travel dates, and special requirements) is accurate and complete. We are not liable for any issues arising from incorrect information provided by you.

5. Pricing and Payment

5.1 Prices

All prices are quoted in € and include applicable taxes unless otherwise stated. Prices are subject to change without notice until your booking is confirmed.

5.2 Payment Methods

We accept the following payment methods:

• Secure online payments through AviaCMS payment system

5.3 Payment Processing

Payments are securely processed through AviaCMS's payment system. Your payment information is encrypted and handled in compliance with industry security standards.

5.4 Deposits and Full Payments

Depending on the service and booking terms:

• Deposit: A partial payment may be required to secure your booking, with the balance due before or upon arrival
• Full Payment: Some services require full payment at the time of booking

The payment terms applicable to your booking will be clearly stated during the booking process and in your confirmation email.

6. Cancellation and Refund Policy

Our cancellation and refund terms vary depending on the service booked. Please refer to our dedicated Cancellation Policy and Refund Policy pages for detailed information.

In general:

• Cancellations must be made through the contact information provided in your booking confirmation
• Refund eligibility depends on how far in advance you cancel
• Some bookings may be non-refundable
• No-shows are not eligible for refunds

7. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and truthful information
• Arrive on time for your scheduled service
• Treat our staff, property, and equipment with respect
• Follow all safety instructions and guidelines provided
• Not engage in any illegal, fraudulent, or abusive behavior
• Return any rented equipment or vehicles in the same condition received
• Pay for any damages caused by your negligence or misuse
• Comply with all applicable laws and regulations

8. Liability and Disclaimers

8.1 Service Availability

While we strive to provide uninterrupted services, we cannot guarantee that our website or services will always be available or error-free. We reserve the right to modify, suspend, or discontinue any part of our services without notice.

8.2 Limitation of Liability

To the maximum extent permitted by law, DETI.AL shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, including but not limited to:

• Loss of profits, revenue, or data
• Personal injury or property damage (except where caused by our negligence)
• Service interruptions or delays
• Third-party actions or omissions
• Force majeure events (natural disasters, pandemics, government actions, etc.)

Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the specific service in question.

8.3 Insurance

Where applicable, our services are covered by appropriate insurance. However, you are responsible for obtaining your own travel insurance, health insurance, and any other insurance you deem necessary.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, videos, and software, is the property of DETI.AL or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Scrape, mine, or extract data from our website
• Reverse engineer or attempt to access our source code

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy. By using our services, you consent to our data practices as described in the Privacy Policy.

11. Third-Party Services and Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites. Your use of third-party services is at your own risk.

12. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website, with the "Last Updated" date revised accordingly. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

13. Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe:

• Violates these Terms
• Is harmful to our business, staff, or other users
• Involves fraudulent or illegal activity
• Exposes us to liability

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of , without regard to its conflict of law provisions.

14.2 Informal Resolution

If you have any disputes or complaints, please contact us first at info@deti.al. We will make every effort to resolve the issue amicably.

14.3 Jurisdiction

Any legal action or proceeding arising from or related to these Terms shall be brought exclusively in the courts of , and you consent to the jurisdiction of such courts.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

17. Entire Agreement

These Terms, together with our Privacy Policy, Cancellation Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and DETI.AL regarding the use of our services.

18. Contact Information

If you have any questions, concerns, or feedback about these Terms of Use, please contact us: